Terms of Service
Effective Date: January 1, 2025
DwellPick (operating at luxurydwellpick.com)
Business ID: 210573771
100 Queen St W, Toronto, ON M5H 2N2, Canada
Phone: +14160561382
1. Introduction
Welcome to DwellPick. These Terms of Service govern your use of our platform, luxury home choice services, digital information products, and curated goods. By accessing or using our offerings, you agree to these terms.
2. Services
DwellPick provides bespoke luxury home choice services, including personalized consultation, property previews, and interior styling recommendations. To schedule, clients submit a request via our Contact Form. All appointment times are subject to availability.
2.1 Service Fees and Scheduling
A non-refundable deposit is required to confirm each consultation appointment. You may reschedule without penalty up to 48 hours before the scheduled time. Requests to reschedule made within 48 hours are subject to a new deposit. If you cancel less than 24 hours before the appointment, the deposit is forfeited. No refunds are provided after a service has commenced, as time and resources are reserved exclusively for you.
3. Information Products
Our digital guides and e-brochures provide expert insights on selecting and styling luxury homes. Access to these products is immediate upon purchase.
3.1 Refunds for Digital Products
If you are not satisfied with a digital product, you may request a refund within seven days of purchase, provided you have not downloaded or accessed the file in full. After download or expiration of the seven-day window, no refunds are granted due to the intangible nature of the content.
4. Curated Goods
DwellPick offers a selection of luxury home décor items and accessories. Each product listing includes detailed care instructions and shipping information.
4.1 Returns and Exchanges for Goods
You may return eligible goods within 14 days of delivery in their original, unused condition. To initiate a return, contact our team via the Contact Form. Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect. Once the return is received and inspected, we will issue a refund to the original payment method within 10 business days. Exchanges are processed in the same timeframe.
5. General Refund and Rescheduling Policy
This section summarizes refund and rescheduling options across all offerings:
- Services: Deposits non-refundable once confirmed; rescheduling allowed with at least 48 hours’ notice.
- Digital Products: Refund requests accepted within 7 days before any download.
- Goods: Returns accepted within 14 days; customer pays return shipping unless the item is our error.
Where refunds are permitted, funds will be returned to the original method of payment. In cases of service cancellation by DwellPick, you may opt for a full refund or transfer your deposit to a future appointment.
6. Modifications to Terms
DwellPick may update these Terms of Service at any time. Changes will take effect upon posting to luxurydwellpick.com. Continued use constitutes acceptance.
7. Contact Information
If you have questions or concerns regarding these terms, please reach out through our Contact Form or call +14160561382.